When Geoff published his post showing the BBC’s response to his complaint about “Climate Change – The Facts”, there were two things that puzzled me.
Firstly, the BBC replied very quickly. In contrast, when I complained about Martha Kearney misleading millions of Today Programme listeners by reading out a lie about floods from the IPPR, it took them three weeks before they said that they didn’t care about misleading the public and weren’t going to do anything about it.
The second puzzling thing was that the BBC response didn’t seem to address the issues that Geoff had raised at all. The reply contained the usual bluster (“vast majority of climate scientists agree…”) but nothing related to Geoff’s comments. It ended with the naive hope that it would address his concerns.
But now, both of these puzzles have been solved. The BBC is simply sending out an identical form letter to people who complain. Ian Woolley received exactly the same letter in reply to his complaint (update: see Ian’s comment below) and Dave S reports that he also got the same reply.
I’m not aware of the BBC doing this before. Perhaps they realised that this particular pack of lies would generate many complaints and prepared this bluster in advance in a desperate attempt to fob people off. But it seems to be a very stupid approach, as it merely provides something else to complain about.